Refund policy
60-Night Lighter-Feeling Guarantee
Try the ryng V2 at home for 60 nights from the day it is ordered. If it has not earned its place in your routine, contact us within that period and we will sort it out.
How to start a return
Email hello@rynglabs.com with your order number and a short note on what did not work for you. We read every one of these, and we build these ourselves, so if something is wrong we want to know. We will reply with return instructions and a return address.
Your two options
Return the device for a full refund. Send the device back to the address we give you. Once it arrives we refund you in full to your original payment method.
Or keep it and take a partial refund. If you would rather not pack and post anything, we can often offer a partial refund and you keep the device. This is offered case by case, it is not automatic, and the amount depends on the order. Ask us and we will tell you what we can do.
The adjustable hands-free belt is yours to keep either way.
Return condition
Send back the device and any included accessories in reasonable condition. Sixty nights of normal home use is exactly what the guarantee is for, so ordinary signs of use are fine and will not affect your refund. Damage from misuse, unauthorised modification, or ignoring the care instructions may affect eligibility, except where consumer law says otherwise.
Return shipping
For change-of-mind returns, return postage is at your cost. Please use a tracked postal service. If your item is faulty, damaged in transit, or not what you ordered, we cover return shipping and either replace it or refund you in full.
Refunds
Once your return arrives and has been checked, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card provider may take a little longer to show it on your statement.
Damaged or faulty orders
If your order turns up damaged or faulty, email us within 7 days of delivery with your order number and a few clear photos or a short video. We will make it right with a replacement or a refund, and you will not be asked to pay postage.
Exchanges
The quickest way to swap for something else is to return your original order for a refund and place a new one.
Your rights under Australian Consumer Law
Nothing in this policy limits or replaces your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Contact
Questions about a return? Email hello@rynglabs.com with your order number and we will help.
